Return Policy
At ALadyNamedPearl, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind.
Eligibility:
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To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
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Returns must be initiated within 7days of the delivery date.
How to Initiate a Return:
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Contact our customer service team at contact@aladynamedpearl@gmail.com to request a Return Authorization (RA) number.
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Once your return request is approved, you will receive an email with detailed instructions on how to return your item(s).
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Package your item(s) securely and include the RA number provided.
Return Shipping:
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Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
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We recommend using a trackable shipping method to ensure the safe return of your item(s).
Refunds:
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Refunds will be issued to the original payment method within [number] business days after we receive and process your return.
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Please note that shipping fees are non-refundable.
Exchanges:
- We currently do not offer exchanges. If you would like a different size, color, or style, please initiate a return for the item(s) you wish to exchange and place a new order for the desired item(s).
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at contact@aladynamedpearl@gmail.com with photos of the damaged/defective item(s) and your order number. We will assist you with a replacement or refund.
Final Sale Items:
- Final sale items are non-returnable and non-refundable.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact us at contact@aladynamedpearl@gmail.com Our customer service team is here to assist you.
Thank you for shopping with LadyNamedPearl. Your satisfaction is our top priority.